How ‘Active Listening’ Makes Both Participants in a Conversation Feel Better When Traci Ruble and her husband, Clemens Gantert, climbed into bed one night recently, he began telling her about his day at his software startup. He explained that changes in a state law would affect his business. And he told her about a technical problem he was having with a security certificate for the software. Article is behind a paywall. Access depends on how many articles you’ve read this month.